A Leader's Guide for Digital Business Development

Book Summary

In the fast-paced and ever-evolving digital age, leaders need a perspective to navigate the landscape of digital disruption and drive business success. In "Digital Disruption: A Leader's Guide for Business Development in the Digital Age", invaluable insights and strategies with real-world business examples are offered to help leaders thrive in this new digital era. From understanding the concept of digital disruption to creating effective digital strategies, this book equips you with the tools to harness the power of technology and transform your business.

Discover how to embrace change, seize new opportunities, and lead your organization to success in the digital age through:

  • Understanding digital disruption
  • Embracing digital transformation
  • Leading digital innovation
  • Harnessing the power of digital technologies
  • Managing growth and sustainability in digital business
  • Financing digital business development
  • Thriving in the digital age

Digital disruption can lead to the creation of new opportunities, innovation, and transformation within industries, enabling businesses to stay competitive in the digital age and making a positive change for people and planet.

Listen here to the book review.

A Leader's Guide for Digital Business Development

English | Paperback | 9789090378466 | 1st Edition 2024 | 304 Pages

“Recommended reading for business leaders, entrepreneurs, founders and executives”

About the Founder

"The digital age is here to stay, and it is through embracing and harnessing its potential that together we can create a future of growth, digital innovation and sustainable success."

Rowdy Bijland

Rowdy Bijland is a strategic and creative thinker. He is passionate about helping leaders, teams and organizations with digital business development. He acts as a digital business partner, trusted advisor and coach, driving digital business strategy, innovation and transformation. 

Over the last twenty years he fulfilled various management and leadership roles among others as Partner, Managing Director and Chief Business Officer within enterprises of all sizes, active in customer contact, business process outsourcing, data and internet services. He carried-out assignments for clients in different industries. 

As he witnessed the evolution of the digital landscape, in 2013 he founded Dutch Greenfields, as a Dutch Digital Business Accelerator, with belief in a digital future and a purpose of helping entrepreneurs with digital business development. 

Currently Rowdy is consultant to corporate leaders, supporting their teams with customer experience transformation and digital business strategy development and execution at Tata Consultancy Services. He contributed to the development of its research and innovation platform “TCS Pace”. In addition, he is also facilitator, moderator and keynote speaker for companies and organizations. Rowdy offers 1:1 digital business coaching for leaders worldwide.

Rowdy holds a Post-Graduate Diploma in Digital Business from EMERITUS, in collaboration with Columbia Business School and MIT Sloan Executive Education. Furthermore, he has a Post-Bachelor in Business Administration and Agile Coaching.

To start 1:1 digital business coaching, book a 1:1 coaching session with him. To request for a keynote presentation or other inquiry, send him an e-mail at r.bijland@dutchgreenfields.com or book a call.

To connect with Rowdy, please follow him on LinkedIn.

Perspectives in Digital

Articles and Blogposts

Publications about digital future, digital disruption, digital business development, digital leadership, digital business innovation and transformation.

In an era defined by resource constraints and rising global challenges, frugal innovation has emerged as a transformative approach to problem-solving. Often referred to as "Jugaad" in India, or "ingenious improvisation," frugal innovation emphasizes creating more value while using fewer resources. It is particularly relevant in today’s world, where the demand for sustainable and inclusive solutions is at an all-time high.

This article explores the concept of frugal innovation, its benefits, its alignment with sustainability goals, practical deployment strategies, real-world examples, and how leaders can harness its potential for growth and impact.

What is Frugal Innovation?

Frugal innovation is the process of developing simple, cost-effective, and efficient solutions to address significant challenges. Unlike traditional innovation, which often relies on high capital investments and cutting-edge technology, frugal innovation thrives in environments with limited resources, focusing instead on necessity, creativity, and resourcefulness.

Far from being merely about cost-cutting, frugal innovation involves rethinking processes and designing products or services that are accessible, affordable, and sustainable. It challenges the conventional "more is better" mindset by proving that smart, focused innovation can deliver maximum impact with minimum resources.

Benefits of Frugal Innovation

  1. Cost Efficiency
    Frugal innovation enables the creation of affordable solutions, making them accessible to broader audiences, particularly in emerging and underserved markets.
  2. Enhanced Resource Utilization
    By optimizing the use of materials, labor, and capital, frugal innovation reduces waste and improves efficiency.
  3. Fostering Inclusion
    Simplified, affordable solutions empower underserved communities, bridging economic and social divides.
  4. Accelerating Time to Market
    Necessity-driven, frugal innovation often follows shorter development cycles, enabling faster deployment and responsiveness to market needs.
  5. Alignment with Sustainability Goals
    By minimizing resource consumption and waste, frugal innovation inherently supports environmental sustainability while addressing societal needs.

Frugal Innovation and Sustainability

Frugal innovation aligns naturally with sustainability goals, making it a powerful tool for tackling environmental and social challenges.

  • Eco-Friendly Designs: Many frugal solutions use biodegradable, recycled, or locally sourced materials to minimize environmental impact.
  • Energy Efficiency: Products developed through frugal innovation often rely on low-energy technologies or renewable energy sources.
  • Circular Economy Models: Frugal innovations prioritize designs that are repairable, reusable, or upgradable, extending product life cycles and supporting a circular economy.

By balancing innovation with resource efficiency and inclusivity, frugal innovation helps organizations address pressing global challenges while staying competitive.

How to Deploy Frugal Innovation

  1. Understand Local Contexts
    Begin by identifying the specific needs, constraints, and resources of the target community or market. Deep empathy and local insights are key to designing relevant solutions.
  2. Prioritize Simplicity
    Focus on solutions that are easy to use, repair, and maintain. Avoid unnecessary complexity or overengineering.
  3. Leverage Existing Resources
    Maximize the use of locally available materials, infrastructure, and skills to reduce costs and improve adaptability.
  4. Collaborate with Stakeholders
    Engage local communities, NGOs, governments, and other stakeholders to co-create solutions that are relevant and impactful.
  5. Iterate Rapidly
    Use lean and agile methodologies to test prototypes, gather feedback, and refine solutions quickly.
  6. Focus on Scalability
    Design solutions with scalability in mind to ensure broader reach and long-term sustainability.

Real-World Examples of Frugal Innovation

  1. GE's Portable ECG Machine “MACi”
    GE Healthcare developed a low-cost, portable electrocardiogram (ECG) machine for rural markets. Priced significantly lower than traditional models, it provides essential diagnostic capabilities to underserved communities.
  2. M-KOPA Solar
    In Africa, M-KOPA provides affordable solar energy solutions through a pay-as-you-go model. This approach enables families to access clean energy without the burden of upfront costs.
  3. Mitticool Refrigerator
    Invented in India, the Mitticool is a clay-based, electricity-free refrigerator designed for rural households. It leverages natural evaporation to keep food fresh and addresses sustainability and accessibility challenges.
  4. Grameen Bank Microfinance Model
    The Grameen Bank in Bangladesh demonstrates how innovative financial systems can provide small loans to underserved populations, empowering entrepreneurship and reducing poverty.

How Leaders Can Benefit from Frugal Innovation

  1. Tap into Emerging Markets
    Frugal innovation opens doors to untapped markets, enabling businesses to expand their reach and address unique challenges.
  2. Drive Cost-Effective R&D
    By focusing on necessity-driven innovation, companies can achieve more impactful outcomes with lower development costs.
  3. Enhance Brand Reputation
    Businesses that align with sustainability and social impact goals can build trust with consumers, investors, and stakeholders.
  4. Create Resilient Business Models
    Frugal innovation fosters adaptability and resilience, helping businesses thrive in resource-constrained environments.
  5. Foster a Culture of Creativity
    Embracing constraints inspires creativity and resourcefulness, driving innovation across the organization.

A Roadmap for Leaders

  1. Incorporate Frugality into Strategy
    Integrate frugal innovation into core business strategies, linking it to sustainability and growth objectives.
  2. Empower Teams with Constraints
    Encourage teams to innovate within strict resource limits, fostering a mindset of creativity and resourcefulness.
  3. Collaborate Globally, Act Locally
    Leverage global expertise while tailoring solutions to meet specific local needs effectively.
  4. Monitor and Measure Impact
    Track how frugal innovations contribute to business, environmental, and social outcomes, refining approaches based on data.
  5. Engage with Communities
    Build partnerships with local stakeholders to co-create and validate solutions, ensuring relevance and impact.

Frugal innovation is a transformative approach that empowers organizations to do more with less

Frugal innovation offers a powerful framework for addressing resource scarcity while unlocking new opportunities for growth and sustainability. By focusing on simplicity, efficiency, and inclusivity, businesses can meet societal and environmental challenges while staying competitive in a rapidly evolving world.

For business leaders, embracing frugal innovation is not just a strategic advantage, it is a moral imperative in creating a sustainable and equitable future. Whether addressing the needs of underserved communities, achieving cost efficiencies, or driving sustainability goals, frugal innovation is a transformative approach that empowers organizations to do more with less.

About Rowdy Bijland

Rowdy is a strategic and creative thinker. He acts as a digital business partner with the mission to support leaders, their teams and organizations, to drive digital business strategy, innovation and transformation execution, with the aim to maximize potential and to contribute to the creation of sustainable value and meaningful impact. He released his first publication “Digital Disruption: A leader’s Guide for Business Development in the Digital Age” available both as paperback and eBook in the shop. In addition, he released a digital masterclass “Leading Digital Disruption” on Udemy. He is facilitator, moderator and keynote speaker for companies and organizations. Furthermore, Rowdy offers 1:1 digital business coaching for leaders worldwide.

To connect with Rowdy, please follow him on Linkedin.

The innovation dilemma is a balancing act every leader faces: should a company stick to what works or venture into new, often uncertain, territory to innovate? Established companies often grapple with this question because, while their traditional offerings drive current profits, new solutions or technologies might open doors to future growth. However, innovation also brings risks that can disrupt a business’s existing structure and even threaten its survival. Leaders often find themselves at a crossroads, wondering how much innovation is enough—and when it might be too much.

Let’s look at the innovation dilemma in action with real-world examples and explore approaches for overcoming it.

Real-World Examples of the Innovation Dilemma

  1. Kodak: The classic example of the innovation dilemma is Kodak, a company that invented the first digital camera in 1975 but hesitated to launch it. Fearful that digital photography would disrupt its profitable film business, Kodak failed to capitalize on its innovation, eventually filing for bankruptcy in 2012. Although the technology was there, Kodak struggled to balance its reliance on film profits with the push to innovate.
  2. Blockbuster: Blockbuster’s failure to embrace digital streaming highlights another facet of the innovation dilemma. While it enjoyed profits from its brick-and-mortar stores, it hesitated to pivot its business model when online streaming services like Netflix began to gain traction. The reluctance to innovate cost Blockbuster its market position, as Netflix quickly overtook the video rental market by adapting to consumer demand for online streaming.
  3. Apple: Apple’s continuous commitment to innovation illustrates how leaders can successfully manage the innovation dilemma. Although it initially thrived with its Macintosh computers, Apple didn’t stop there. It diversified its product line by launching groundbreaking products like the iPod, iPhone, and Apple Watch. Each new product involved significant investment and risk, but Apple’s balanced approach to maintaining core products while innovating has made it one of the world’s most valuable companies.

Why the Innovation Dilemma Exists

The innovation dilemma stems from conflicting priorities within organizations. Established companies usually prioritize stability, short-term profits, and efficiency, while innovation is inherently disruptive and resource-intensive. Here are three main factors that exacerbate the dilemma:

  1. Organizational Structure: Traditional, hierarchical structures are often designed to enhance efficiency and predictability rather than foster innovation. Hierarchical chains of command can slow down decision-making, making it challenging to pursue bold, innovative ideas quickly.
  2. Short-term Pressure: Companies are often under pressure to deliver short-term profits to satisfy shareholders. This focus on quarterly results can make leaders wary of allocating resources to long-term innovations that may not yield immediate returns.
  3. Risk Aversion: Executives know that innovation doesn’t guarantee success and can sometimes cannibalize existing revenue streams. The fear of failure or disrupting current revenue can result in hesitation when it comes to investing in new ventures.

Strategies to Overcome the Innovation Dilemma

Leaders facing the innovation dilemma need a roadmap to navigate between current operational stability and future growth potential. Here are several key approaches to consider:

1. Adopt a Dual Operating System

One effective way to balance stability and innovation is to adopt a dual operating system. This approach entails running the company’s core business and innovative initiatives as two parallel systems, each with its own goals, structures, and metrics. The core operation can focus on incremental improvements, while a separate, leaner team explores disruptive innovations. This structure gives innovation room to flourish without interrupting the company’s ongoing operations.

2. Encourage an Experimental Mindset

Creating a culture that values experimentation can help leaders manage the uncertainty associated with innovation. By fostering an experimental mindset, companies can adopt agile methodologies that allow for rapid testing, iteration, and pivoting when necessary. For example, Google’s 20% time policy encourages employees to dedicate one-fifth of their time to passion projects, leading to innovations like Gmail and Google Maps. Although not all companies can afford to implement this exact model, leaders can create a culture of exploration and experimentation within their teams, allowing small-scale innovations to be developed and tested before being scaled.

3. Develop Innovation Portfolios

Companies can categorize innovations into different types and manage them as a portfolio, similar to financial investments. This approach enables leaders to balance high-risk, high-reward projects with more incremental innovations, helping to maintain a steady stream of new ideas while safeguarding the core business. Boston Consulting Group’s Innovation Ambition Matrix suggests three categories: core (improving existing products), adjacent (expanding into closely related areas), and transformational (pursuing breakthroughs). Leaders can allocate resources across these categories based on their strategic goals and risk tolerance.

4. Focus on Customer-Centric Innovation

Placing customers at the center of innovation initiatives can help mitigate risks. By understanding customer needs and preferences, companies can make informed decisions about which innovations are likely to succeed. For instance, Amazon’s approach of “working backwards” starts with identifying customer needs and then developing products that fulfill them. Leaders can encourage teams to engage in regular customer feedback loops to ensure that innovations align with market demand and consumer expectations.

5. Commit to Long-Term Vision

Leaders need a compelling vision for the future that can justify the pursuit of risky innovations. When employees and stakeholders understand the long-term potential of new initiatives, they are more likely to support short-term sacrifices. For instance, Microsoft’s shift from a software-based company to a cloud-first organization under Satya Nadella was fueled by a clear vision of the growing importance of cloud computing. The transformation involved risks and required significant investment, but a clear long-term vision helped align the company’s culture and strategy with its new focus.

The innovation dilemma is a balancing act every leader faces

The innovation dilemma is a complex, ongoing challenge that requires leaders to find a balance between securing today’s profits and driving future growth. Companies that choose to “play it safe” risk being outpaced by competitors or disrupted by market shifts. In contrast, those that embrace well-managed innovation strategies are often better positioned to thrive.

By implementing a dual operating system, fostering a culture of experimentation, developing an innovation portfolio, focusing on customer-centric innovation, and committing to a clear long-term vision, leaders can navigate the innovation dilemma successfully. In doing so, they build resilience and adaptability, ensuring their organization’s relevance and competitive edge well into the future.

About Rowdy Bijland

Rowdy is a strategic and creative thinker. He acts as a digital business partner with the mission to support leaders, their teams and organizations, to drive digital business strategy, innovation and transformation execution, with the aim to maximize potential and to contribute to the creation of sustainable value and meaningful impact. He released his first publication “Digital Disruption: A leader’s Guide for Business Development in the Digital Age” available both as paperback and eBook in the shop. In addition, he released a digital masterclass “Leading Digital Disruption” on Udemy. He is facilitator, moderator and keynote speaker for companies and organizations. Furthermore, Rowdy offers 1:1 digital business coaching for leaders worldwide.

To connect with Rowdy, please follow him on Linkedin.

Digital transformation has become imperative for companies aiming to stay competitive and relevant. However, despite the recognized benefits of embracing digital technologies, many organizations struggle to navigate the complexities of this journey. The high failure rate of digital transformations within companies can be attributed to various challenges that leaders often face during the process. In this article, we'll delve into these challenges and provide recommendations on how leaders can overcome them to achieve successful digital transformation.

Lack of Clear Strategy and Vision

A clear strategy and vision are paramount for the success of any digital transformation initiative. Leaders must articulate the purpose and goals of the transformation, ensuring alignment with the organization's overall objectives. For example, when McDonald's embarked on its digital transformation journey, CEO Steve Easterbrook outlined a clear vision to enhance customer experience through technology, leading to initiatives such as self-ordering kiosks and mobile ordering apps.

Leaders can develop a comprehensive roadmap outlining the objectives, milestones, and key performance indicators (KPIs) of the digital transformation initiative. Regular communication and transparency are essential to ensure alignment and foster employee engagement.

Resistance to Change

Resistance from employees comfortable with existing processes and technologies can hinder digital transformation efforts. Leaders must address concerns and communicate the need for change effectively. For instance, when General Electric underwent a massive digital transformation, CEO Jeff Immelt emphasized the importance of embracing new technologies and encouraged employees to adapt to the changing landscape.

Leaders can invest in change management strategies, providing training and support to employees and involving them in the decision-making process. Creating a culture of openness and empowerment can help alleviate resistance and foster a sense of ownership among employees.

Legacy Systems and Infrastructure

Outdated legacy systems and infrastructure pose significant challenges during digital transformation. Integrating new technologies with existing systems may be complex and costly, leading to delays and setbacks. Take the example of Ford Motor Company, which faced challenges in modernizing its IT infrastructure to support its digital initiatives.

Leaders can prioritize modernizing legacy systems and infrastructure to enable seamless integration with new technologies. Incremental upgrades and phased implementations can help mitigate risks and minimize disruptions to business operations.

Skill Gaps and Talent Shortages

Finding and retaining talent with the necessary digital skills is a common challenge for organizations undergoing transformation. Leaders must invest in talent development and recruitment strategies to address skill gaps. For instance, when Walmart embarked on its digital transformation journey, CEO Doug McMillon emphasized the importance of hiring tech-savvy talent and upskilling existing employees to drive innovation.

Leaders can invest in training programs, partnerships with educational institutions, and talent acquisition strategies to attract and retain digital talent. Providing opportunities for continuous learning and professional development can help build a skilled workforce capable of driving digital transformation.

Cultural Resistance and Organizational Silos

Organizational culture plays a crucial role in the success of digital transformation initiatives. Resistance to change and siloed departments can impede collaboration and hinder progress. Leaders must foster a culture of innovation, collaboration, and continuous learning to drive successful transformation. For example, when Microsoft underwent a cultural transformation under CEO Satya Nadella, the focus shifted towards fostering a growth mindset and promoting diversity and inclusion.

Leaders can lead by example and promote a culture of openness, collaboration, and experimentation. Breaking down silos and encouraging cross-functional collaboration can help drive innovation and accelerate the pace of digital transformation.

Poor Change Management Practices

Inadequate change management practices can lead to project delays and failures. Leaders must effectively communicate the benefits of digital transformation, provide training and support to employees, and address concerns and resistance throughout the process. For example, when IBM underwent a massive digital transformation, CEO Ginni Rometty emphasized the importance of change management and encouraged open dialogue with employees.

Leaders can develop a robust change management strategy, involving stakeholders at all levels of the organization and providing ongoing communication and support. Proactively addressing concerns and addressing resistance can help build momentum and drive successful digital transformation.

Lack of Alignment and Coordination

Digital transformation often requires coordination across different departments and functions within an organization. Lack of alignment between teams and conflicting priorities can hinder progress and lead to inefficiencies. Leaders must ensure alignment and coordination to drive successful transformation. For example, when Amazon embarked on its digital transformation journey, CEO Jeff Bezos emphasized the importance of customer-centricity and encouraged cross-functional collaboration to deliver innovative solutions.

Leaders can establish clear lines of communication and collaboration across departments, ensuring alignment with the organization's overall objectives. Regular meetings, cross-functional teams, and shared KPIs can help foster collaboration and drive successful digital transformation.

Insufficient Resources and Budget Constraints

Limited resources and budget constraints can pose significant challenges for leaders leading digital transformation initiatives. Lack of funding may result in incomplete or poorly executed projects, leading to dissatisfaction and frustration among stakeholders. For example, when Starbucks underwent a digital transformation under CEO Kevin Johnson, the company invested significantly in technology and innovation to enhance the customer experience.

Leaders can secure adequate resources and budgetary allocations to support digital transformation initiatives. Prioritizing investments based on strategic objectives and potential ROI can help maximize the impact of digital transformation efforts.

Technology Selection and Integration

Choosing the right technologies and integrating them effectively is critical for the success of digital transformation. Leaders must carefully evaluate technology solutions based on their organization's needs and objectives and ensure seamless integration with existing systems. For example, when Tesla embarked on its digital transformation journey, CEO Elon Musk focused on developing proprietary technologies to drive innovation and differentiate the company in the market.

Leaders can conduct thorough research and due diligence to select technologies that align with their organization's strategic objectives and capabilities. Collaboration with IT and technology partners can help ensure successful implementation and integration of digital solutions.

Measuring Success and ROI

Determining the success of digital transformation initiatives and measuring return on investment (ROI) can be challenging. Leaders must establish key performance indicators (KPIs) and metrics to track progress and demonstrate the value of the transformation to stakeholders. For example, when Adobe underwent a digital transformation under CEO Shantanu Narayen, the company focused on customer engagement and retention metrics to measure the impact of its digital initiatives.

Leaders can define clear KPIs and metrics aligned with the organization's objectives and regularly track and evaluate performance against these benchmarks. Data-driven insights and analytics can provide valuable feedback to inform decision-making and drive continuous improvement.

Leaders can navigate the complexities of digital transformation

Successful digital transformation requires strong leadership, clear strategy and vision, effective change management, and a culture of innovation and collaboration. By addressing the challenges outlined in this article and implementing the recommended strategies, leaders can navigate the complexities of digital transformation and position their organizations for long-term success in the digital age.

About Rowdy Bijland

Rowdy is a strategic and creative thinker. He acts as a digital business partner with the mission to support leaders, their teams and organizations, to drive digital business strategy, innovation and transformation execution, with the aim to maximize potential and to contribute to the creation of sustainable value and meaningful impact. He released his first publication “Digital Disruption: A leader’s Guide for Business Development in the Digital Age” available both as paperback and eBook in the shop. In addition, he released a digital masterclass “Leading Digital Disruption” on Udemy. He is facilitator, moderator and keynote speaker for companies and organizations. Furthermore, Rowdy offers 1:1 digital business coaching for leaders worldwide.

To connect with Rowdy, please follow him on Linkedin.

Deep Dives into the New Economy

Get access to the full podcast series with new episodes to come

Podcast Summary

Welcome to Digital Horizons, a podcast with whitepapers for leaders navigating the complexities of digital business development in today’s ever-evolving economy. Join us as we delve deep into pressing topics about digital business innovation, transformation and leadership.

Some topics we delve into:

  • The Future of Work: Discover how automation and AI are redefining jobs and transforming the workplace.
  • Blockchain Beyond Crypto: Learn about the revolutionary potential of decentralized technology across various industries.
  • Data as the New Oil: Understand how to leverage big data for enhanced business success in a data-driven landscape.
  • Sustainability in the Digital Economy: Explore how technology is driving green innovation and promoting sustainability.
  • & More

No matter if you are a business leader, entrepreneur, founder, investor or executive, just tune in to Digital Horizons, explore, learn and discover new insights, ideas and strategies to create sustainable value and meaningful impact for your business in the digital age.

Listen here to the trailer.

Leading Digital Disruption 

Digital Masterclass Summary

In today’s fast-paced digital world, leaders face the critical challenge of navigating digital disruption, driving digital business development, innovation, and transformation execution, creating sustainable value and meaningful impact, while managing uncertainty and fast-changing business environments.

This digital masterclass “Leading Digital Disruption” aims to guide through these challenges, offering a practical approach designed to empower business leaders, entrepreneurs, founders, investors, and executives worldwide shaping a digital and sustainable future for their ventures and enterprises.

The masterclass will explore:

  • The drivers of ongoing digital disruption and how to respond
  • The deployment of digital technologies such as AI, Data, Cloud & more
  • The creation of a culture of innovation within teams and organizations
  • The development of a high-level digital business strategy
  • Practical approaches to enhance digital leadership capabilities

The digital masterclass is available on Udemy for a self-paced, easy and convenient learning experience.

Watch the preview and learn about the masterclass content and resources.

The masterclass contains on-demand videos, learning papers, quizzes, assignments, downloadable resources and an exercise book for individual learning and/or team collaboaration.

1:1 Coaching

Performing for Purpose, Value & Impact

In fast-moving digital business landscapes, leaders need to overcome challenges and enable opportunities of digital disruption to stay ahead of the curve. To manage these challenges and opportunities, personalized on-demand 1:1 digital business and leadership coaching is offered with focus on navigating digital disruption, driving digital business development, innovation and transformation strategy and execution. All coaching sessions are tailored to your needs - performing for purpose, value and impact.

Coaching

Start with an on-demand 1:1 coaching session for flexible and immediate reflections.

Talk to a Coach